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sentiment analysis of phone conversations goes much deeper, leveraging AI and machine learning to understand the true emotional state of a caller

Firstly, decoding emotional nuances through acoustic and linguistic analysis. Beyond merely recognizing positive or negative words, advanced sentiment ...

Firstly, clear caller identification and purpose disclosure. The first step to building trust is to be immediately identifiable. Companies must ensure their caller ID displays a recognizable business name or a dedicated local number, rather than a generic or hidden number. Upon connection, the agent ...