Educate the customer

[sumaiyakhatun26]

It said they aim to respond to every message within 48 hours, but of course this may be extended for reasons beyond their control. And at the same time, on the same screen I had several potential articles linked to which I could click through at that moment, because based on my query and several elements I had clicked on in the form, what the complaint was about, what it was more or less about, and so on from the drop-down menus, they knew in advance that perhaps I could address the problem I was reporting myself by digging through the help panel.

However, they know people well enough to know that no one wants to go through russia rcs data such a panel on their own, so they need to be given specific articles worth reading.



And I think how many companies use this exact moment, the moment when someone sent a request for cooperation, to educate, for example redirect to some of their private materials, maybe to a company blog, maybe to a company YouTube channel, which for me is actually this channel, which serves both the needs of Suasio and Digitalk of my agency and consulting company. Most often, it is not there.

In addition to that, in addition to the fact that after sending the form I had exactly this information on the website, I also received an email, an email with this information repeated. But thanks to that I felt doubly taken care of, that I knew that this report had been received.