VoIP technology allows you to make and place calls from any device with internet access, including analog devices, using an adapter. The IP phone, SIP phone or softphone, as VoIP is also called, transforms voice into data using voice over internet protocol technology, and allows calls to be transmitted over the internet to another IP phone, cell phone or landline.
In this post, we explain in detail what VoIP phone is, and in this taiwan phone numbersother post , we list several benefits provided by this technology. In this article, we will talk specifically about the advantages for micro and small businesses, whether already established or new to the market.
According to SEBRAE (Support Service for Micro and Small Businesses), the opening of micro and small businesses has broken records since the beginning of the COVID-19 pandemic, and for a business to have visibility and chances of growth in the market in the current scenario, planning and investment in telephony and information technology are necessary.
"VoIP makes it possible to connect devices that are far away in person, with practicality and cost-effectiveness. For micro and small businesses, it is essential to have a service that keeps up with market growth and opportunities. VoIP telephony is scalable according to business demand. Increasing the number of extensions is easily requested and implemented remotely. This technology facilitates the hiring of employees and the establishment of reliable contact with customers, including those from other states, in a cost-effective way.
Employees can communicate internally with their team and with customers through the company's network, maintaining their identity and having full control over the communication system. Regarding costs, calls are made free of charge, with no charges proportional to the minutes or number of calls, and there are no charges for long-distance calls.