SMS messages increase the security of online transactions, among others, thanks to notifications about operations performed on the account or the introduction of double authorization (e.g. sending taiwan telegram access codes). Using SMS messages, recipients will not only check the account balance, but also perform transactions. Your customer will certainly notice a reminder about upcoming payments or account balance.
To make purchase no. 1 from 1 July 2016, confirm the transaction with the PIN code received: XXXX
4. Support for loyalty programs
SMS messages are also a good tool to support loyalty programs - the value of a customer is demonstrated by their loyalty. SMS messages allow you to conduct loyalty campaigns and collect opinions about services. Thanks to mobile communication, you can activate users by reminding them to collect loyalty points and informing them about the rewards waiting for them.
Anna, thank you for being with us! If you have any comments about our products, please reply YES and we will contact you.
Marta, collect 5 extra points in our store (link) to get free shipping!
the brand and the customer – building relationships
Mobile communication offers many opportunities to build closer relationships with recipients. Below are some detailed examples of this:
Improving the efficiency of communication between the brand and the customer.
SMS messages provide information about products and services much more effectively than telephone conversations. What is the reason? Mobile messages can also be read in situations where it is difficult to answer the phone. Additionally, SMS makes it easier to set a suitable time for a conversation with the customer and conduct it in conditions convenient for the customer.
Shop and earn! From every amount spent, 9% comes back to you! Discover our weekend offer by clicking the LINK, or reply by entering: "OFFER" and we will contact you.
A reminder about the upcoming holidays and a suggestion of a suitable gift from your offer.
Mother's Day is just a week away! Take advantage of our gift suggestions. Place your order by Tuesday to ensure your surprise arrives on time.
An excellent channel for establishing a closer relationship with the customer.
SMS messages allow you to send birthday wishes and offer a special discount.
Paweł, happy birthday! Take advantage of the birthday discount we have prepared especially for you!
Thank you for using the store's services/offer
SMS messages also give you the opportunity to thank a customer for using your store's services.
Beata, thank you for being with us for a year! On this occasion, we have a special offer for you: -30% on the entire store assortment!
6. Making the purchasing process easier