Positive feedback should be accepted with gratitude

[Joywtome231]

Corporate messenger on your server in 10 minutes
We will provide a free period. We will help you set up Compass on your servers or in the cloud. We will simplify the move and adaptation of the team.
Order a consultation
Basic principles of customer centricity
Let's look at six key principles of customer centricity:


Customer care
A customer-centric business pays close attention to the customer's needs at all stages of cooperation. It all starts with the first meeting: a potential buyer is given a free consultation. Then he is offered an easy payment method and fast uae phone number list delivery. After the purchase, the customer is asked for his opinion about the product or service.

Providing feedback
But it is equally important to actively respond to criticism. If a customer expresses dissatisfaction, a customer-centric business offers to replace the product or gives additional bonuses in the form of discounts or gifts.

Exceeding Expectations
Simply meeting customer expectations is small. You need to try to exceed them. Small gifts, compliments from the company or offering additional services usually enhance the impression of the purchase. Customers love to share their impressions with friends and relatives. Thanks to this, the business receives free advertising and strengthens customer loyalty for a long time.

Individual approach
The company carefully studies what its customers want. With an individual approach, the organization can find a suitable solution for each customer. A customer-centric business must quickly respond to customer requests. Sometimes customers need non-standard solutions, and the company must be ready to offer them.

Integrity
The company does not promise what it cannot fulfill. If a promise is made, it fulfills it. This rule helps build trust between customers and the business.