Accountable will have a positive

[Shishirgano9]

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you. So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault.



It could be that the problem was with a product or a service greece cell phone number list delivered by someone else in your organization. You’re getting the blame because the unhappy person found you first, and it’s not pleasant. When faced with angry people, there are four key steps that will help diffuse the situation. Step one is to apologize. “But,” you say, “it’s not my fault.” It doesn’t matter who’s to blame; apologize anyway.



As a representative of your company you have a responsibility to see that things go well. Your willingness to beeffect. After all, it takes two to have an argument. If one of you refuses to be disagreeable you can’t have a disagreement. You are not accepting blame—you are simply saying, “I’m sorry about the problem.” You are wasting your breath unless you apologize with complete sincerity so be sure that your tone of voice matches your words.