LiveTex capabilities for creating and storing a contact database
Personal account or database in LiveTex RMO and client cards. With the client card functionality, you can collect your client database directly in the LiveTex platform without connecting a third-party CRM. The database is replenished automatically - as new requests are received, client cards with contact information are created. You can also manually add new cards to expand it.
set or change the client name;
edit/delete contacts;
combine cards if a visitor malaysia mobile phone numbers database has contacted you through different channels. In this case, all information on requests is combined into a single history;
transfer the dialogue to an alternative channel if necessary;
send outgoing messages directly from the customer card.
Own CRM. For more personalized mailings, you can pull up the necessary information about customers, such as data on purchases, customer behavior, preferences from any CRM system using its integration with the LiveTex chat platform. By the way, LiveTex recently added a ready-made integration with the Bitrix24 CRM system, the setup of which will take only a few minutes. More details here.
Preparing Content for Messenger Mailings : How to Avoid Getting Spammed
Pay attention to the content of the newsletter. When writing letters, try to make them interesting and useful for users. Your goal is for the client to open the newsletter, read it and click on the link. The content should be short, clear and interesting for your audience. Use emojis, gifs and videos to attract attention.
Determine the optimal frequency of sending. Too frequent messages can irritate recipients, and rare ones can cause loss of interest. It is recommended to send 1-2 messages per week. But it is better to focus on your audience and how it reacts to mailings, namely, whether there is interest, whether the open rate is high, etc.
Sending a newsletter in messengers using the LiveTex platform capabilities
Take advantage of centralized messaging in messengers via the LiveTex chat platform.
First of all, decide which messengers you will use for the mailing. The most popular are WhatsApp*, Viber and Telegram. Choose those that are suitable for your audience and best meet the goals and objectives of the advertising campaign.
Telegram. According to Mediascope, Telegram's average daily reach in December 2023 was 47% (57 million people). The messenger's main audience is people over 25 years old, who spend an average of 40 minutes a day in it.
WhatsApp*. According to Mediascope, WhatsApp*'s average daily reach in December 2023 was 67% (81 million people). Most WhatsApp* users are aged 25 to 35 (49%) and spend about 26 minutes a day on the messenger.
Viber. Most users are between 25 and 35 years old (49%). The average Viber user spends 30 minutes in the app, logging in several times a day (source: Adindex).
By the way, LiveTex also allows you to send out newsletters to social networks VKontakte and Instagram**, which we cannot help but mention, but that's another story
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