If you want to streamline your customer service, the first question that probably crosses your mind is how much it costs to implement a chatbot and which one is best for your business.
Today, immediacy is one of the top expectations of customers. According to Convince and Convert, 32% expect a meaningful response in just 30 minutes.
Additionally, a Juniper Research report revealed that the projected value of chatbot e-commerce transactions by 2023 is $112 billion .
Without a doubt, different chatbot services are an excellent option to increase the productivity of the customer service department, as well as significantly improve the user experience.
For this reason, this time we will review:
How much does it cost to implement a chatbot?
Different chatbot services;
How much does the chatbot for Whatsapp, Facebook and Instagram cost?
How to implement a chatbot easily?
How much does it cost to implement a chatbot?
To get a rough idea of how much it costs to implement a chatbot, it is necessary to keep in mind that there are different types of chatbot services, which differ in the use of technological tools that enrich communication with customers.
Chatbot services can cost as little as $79 per month , depending on the features it has.
Types of chatbot services
To get a better idea of how much it costs to implement a chatbot, let's review some chatbot services along with their specifications.
1. Chatbot with Artificial Intelligence
The chatbot with integrated Artificial Intelligence is ideal for offering more personalized experiences to customers.
According to a Gartner report :
Artificial intelligence will be the main investment in customer experience in the next 2 years.
47% of organizations will use chatbots for customer service and 40% will implement virtual assistants.
Some advantages of this type of chatbot are:
Understand the context of customers' questions to reduce errors, regardless of spelling mistakes or use of idioms;
Increase customer satisfaction with more personalized responses.
You may be interested in: Beyond Keywords: How Small Businesses Are Using AI, Automation, and Conversations to Grow in 2022 .
How much does it cost?
Implementing such a chatbot can cost from $79 to $199 per month, depending on the size of the company and the number of licenses required.
2. How much does the chatbot for Whatsapp, Facebook and Instagram cost?
Having a unified chatbot for hungary email list Facebook, WhatsApp and Instagram is extremely useful due to the popularity of these social networks. In recent years, customer support queries via messaging have been on the rise — WhatsApp alone experienced a 101% increase.
Furthermore, the overall chatbot market size worldwide is set to exceed $1.3 billion by 2024.
Some advantages of implementing a chatbot for Whatsapp, Facebook and Instagram are:
Keep conversations with customers on track, even if they contact you through another channel;
Integrate automations to streamline communication;
Customize the conversation flow to make it feel like your customers are talking to a friend;
Showcase your products in Instagram posts in a simple way.