Receiving call data from external systems

[ashammi228]

Content
New functionality
Now you can transfer call information from external systems to CoMagic reports. If some of your calls come through third-party call tracking and callback services, this will allow you to combine all the data in a "single window" for easy analysis.

New functionality
Possibility to download call recording data from telegram china phone number external systems via DATA API. They are displayed in the Calls report with the corresponding icon.


Thus, firstly, you receive full statistics on all calls in one service. Secondly, speech analytics capabilities even for calls received through other services. This allows you to:

create reports based on checklists for upselling and informing clients;
find growth points to increase sales;
receive statistics on operator responses to customer requests;
compare the performance of operators before and after training;
compare the results of different operators.
Ability to upload data from third-party call tracking and callback services. If some of your leads come to you through an external callback service, you will be able to track the effectiveness of these requests along with requests received through CoMagic.

When fully switching to CoMagic sitephone, you will be able to transfer the entire history of requests from the callback service that you used before. In the same way, when switching to CoMagic call tracking, you will have access to a full retrospective of the call tracking data that you used before us. Using the DATA API, you can integrate information on calls and advertising campaigns into CoMagic. This allows you not to lose requests from customers who called you while using the "old" call tracking.