Communication tools

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Working with template phrases:
— Welcome messages. Automatic sending to new users or clients with whom there has been no active dialogue for more than 2 weeks. You can do this by enabling the "Send a welcome message" function. Formulate the text and set up "Recipients":
1. to all those who wrote outside of working hours;
2. those who are not listed in the phone book;
3. all but a few;
4.only to selected users.
— "Away". Alerts selected interlocutors if there is no opportunity to answer. For example, on weekends or outside working hours. Enable sending such messages, press and edit the text in the input field, save by pressing "OK". Create a schedule by selecting time settings:
1. Always send such messages;
2. during non-working hours (must be specified);
3. send at a certain time, within a specified range.
Select "Recipients" similar to the item above and save the settings.
— Quick replies. Allows you to shorten the answer to common questions. Can send text format or GIF, photo, video. Configured as follows:
1. Add ("+") answer, enter text, attach media file
2. Create a shortcut for quick response (may contain emoticons)
3. Select a keyword to quickly find text in the list. You can add romania phone numbers example several keys (up to three), if there are a large number of options that are intertwined in meaning.
4. Save the changes.
A quick reply is added via “/” in the input field. After the slash, enter the abbreviation specified in the settings and the template will be automatically inserted into the message.
Sorting of quick phrases of a business account is done by frequency of use or keywords. First, those that correspond to the given keys are displayed: when such words appear, the answers are selected automatically and displayed in alphabetical order. Next come frequently used answers.
The web version of the WhatsApp business account does not support media files in quick replies.

Labels
Distribute chats or individual messages into categories. To add a label, hold the item, press "Label" and add a new or existing one to WhatsApp (limit - 20 labels). Create a mailing list for clients marked with a label:
— Open "Menu" → "Shortcuts"
— Select the desired option, click "Menu" → "Sending messages to clients"
- Click the green check mark at the bottom right to create text
— Sending will occur separately for each chat automatically.
WhatsApp Business is a convenient and promising application for working with clients in small businesses; with the right profile design, it can replace regular websites.