Key Points about Microsoft 365 Business Voice and Phone Numbers

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As mentioned earlier, Microsoft 365 Business Voice is a paid add-on for Microsoft 365 that provides cloud-based phone system features within Teams. This service includes the option to obtain phone numbers (both local and toll-free in some regions). The phone numbers provided with Business Voice are part of the paid subscription and are not offered for free.


The value proposition of Business Voice lies in its integration with Teams, providing a unified cayman islands phone number list communication experience with features like auto attendants, call queues, and the ability to make and receive calls on various devices. However, it requires a paid subscription, and the associated phone numbers come with the cost of the service.


Paid Subscription: Business Voice is a paid add-on to Microsoft 365.
Included Phone Numbers: The service allows you to acquire phone numbers as part of the subscription. These are not free but are included in the overall cost.
Features: Offers comprehensive phone system features integrated with Teams.
5. Microsoft Loop, Viva, Dynamics 365, and Power Platform

These Microsoft platforms serve different primary purposes and do not inherently include or offer phone number services in a direct way.

Microsoft Loop: Focuses on collaborative content creation and does not have built-in telephony features or the provision of phone numbers.
Microsoft Viva: An employee experience platform designed to improve engagement, learning, and well-being. It integrates with other Microsoft services but does not offer phone numbers directly.

Microsoft Dynamics 365: A suite of business applications for CRM and ERP. While some modules might integrate with telephony systems, Dynamics 365 itself does not provide free phone numbers. Any phone number integration would typically involve third-party services or additional Microsoft services like Azure Communication Services, which are not free.
Microsoft Power Platform: A low-code development platform. While Power Apps can be used to build applications that integrate with communication services, the platform itself does not offer free phone numbers. Any phone number functionality would rely on connecting to other (paid) services.