Types of Phone Numbers Available for Microsoft Teams Users

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Microsoft 365 Business Voice: Designed for small and medium-sized businesses, Microsoft 365 Business Voice is an add-on subscription that provides cloud-based phone system features within Microsoft Teams. It includes the ability to obtain phone numbers (local or toll-free, depending on the region) and offers features like auto attendants, call queues, and domestic calling plans.

Microsoft Teams Phone Standard Add-on: For organizations with other Microsoft 365 plans (e.g., E1, E3, Business Basic, Business Standard, Business Premium), the Teams Phone Standard license can be purchased as an add-on to enable phone system capabilities and the ability to acquire phone numbers.

Microsoft Teams Phone with Calling Plan Add-on: This add-on includes the Teams slovenia phone number list Phone Standard license along with a Microsoft Calling Plan, which provides a set amount of outbound calling minutes to the PSTN. This simplifies the management of calling costs for organizations.


When provisioning phone numbers for Teams users within Microsoft 365, organizations typically have access to two main types of numbers:

Geographic (Local) Numbers: These are phone numbers associated with a specific geographic location or area code. Organizations can often select numbers that align with their business presence or the location of their users. Local numbers help establish a local identity and can be more cost-effective for local calling.

Toll-Free Numbers: These numbers allow callers to reach an organization without incurring long-distance charges. Toll-free numbers (e.g., 800, 888, 877, 866, 855, 844) are particularly useful for customer service, sales inquiries, and organizations with a national or international reach. The organization owning the toll-free number bears the cost of the incoming calls.

The availability of specific number types and area codes may vary depending on the geographic region and the capabilities of Microsoft's telephony infrastructure in that area.

The Process of Obtaining Phone Numbers for Microsoft Teams Users

The process of acquiring phone numbers for Microsoft Teams users within Microsoft 365 typically involves the following steps, primarily managed through the Microsoft Teams Admin Center.