Plan Your Numbering Strategy

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Usage Reporting: Monitor call usage and costs (if applicable, depending on your calling plan).
Troubleshooting: Access tools and resources for diagnosing and resolving calling-related issues.
Best Practices for Implementing Phone Numbers for Microsoft Teams Users

To ensure a successful deployment and optimal user experience when implementing phone numbers for Microsoft Teams users, consider the following best practices:

Determine the types of numbers (local, toll-free) and the quantity needed taiwan phone number list for your users based on their roles and communication requirements. Consider geographic relevance and branding.

Understand Licensing Requirements: Thoroughly understand the Microsoft 365 licensing needed to enable Teams Phone or Microsoft 365 Business Voice for your organization. Ensure you have the correct licenses assigned to users who require phone numbers.

Accurate Emergency Addresses: Ensure that accurate physical addresses are associated with each phone number for emergency services. This is a critical safety and compliance requirement.

User Training and Adoption: Provide comprehensive training to your users on how to make and receive calls, manage voicemail, and utilize other calling features within the Teams interface. Promote adoption and highlight the benefits of integrated voice communication.

Network Readiness Assessment: Ensure your network infrastructure (bandwidth, connectivity, quality of service) is adequate to support voice traffic for all users. Poor network conditions can lead to call quality issues.

Calling Policy Configuration: Carefully configure calling policies to align with your organization's communication guidelines and security requirements.

Monitor Usage and Costs: Regularly monitor call usage and costs, especially if you are using calling plans with limited minutes or pay-as-you-go options.

Consider Direct Routing (for Advanced Scenarios): For organizations with complex telephony requirements or existing PBX infrastructure, explore Microsoft Teams Direct Routing as an option to connect their own Session Border Controllers (SBCs) to the Teams Phone System, providing greater flexibility in routing and carrier selection. However, Direct Routing requires technical expertise and infrastructure management.