Stay Informed: 5 Ways to Build Good Relationships with Clients

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Today in the UIS "Be Informed" column, serial entrepreneur Mike Kappel is betting all his experience on the fact that the secret to a profitable business is in building warm relationships with clients. And here you have five ways:

1. Communicate. Don’t just tell your customers about your business, talk to them. Find out their needs and offer appropriate solutions. At the same time, the basis for success is an attentive and clear support service.

Advice: unload the support service and free up your specialists' time to communicate with clients whose problems are critical to their future interactions with the company.

Automate the receipt of answers to typical benin phone numbers questions about delivery times and order status with the help of the Virtual PBX Interactive Call Processing tool.

Place all possible reference information about the company's work on the website.

1. Exceed expectations. Constantly raise the bar for service and product quality. Impress. For example, simply take and deliver the order before the promised deadline, having reserve time in reserve specifically for this purpose.

2. Initiate feedback collection . If your clients need it, they will always find a place to express their opinion about you. Your mission is to take the process into your own hands and keep it under control. Conduct surveys, do not hush up pain points, and respond clearly to both positive and negative reviews.

3. Stay connected. Build your online presence, use communication tools through your website (note: like a lead generator , online consultant or sitephone ) and get a foothold in social media. Modern technologies really do provide many opportunities to communicate with customers in a way that is convenient for them.

4. Show gratitude. Provide a loyalty program, reward regular customers and show them that you care about them.