Zoho Desk is one of the most well-known tools in the help desk and service industry, providing an easy-to-use ecosystem for managing customer requests. Part of what makes this tool impressive is that it’s one of the only help desk solutions that comes with a free plan for three agents. With Zoho Desk, you can access ticket management, a help center, and a built-in knowledge base for your team, mobile apps, and support for multiple languages. There’s an extensive reporting system where you can track SLAs and escalations, as well as metrics like customer happiness ratings . Zoho Desk offers a number of powerful customization ghana number data features to make your help desk more engaging, including connectivity to your phone system and support for artificial intelligence . There’s even an automatic translation option if you’re struggling to serve a more global audience . As one of the most advanced tools for tracking and improving customer satisfaction metrics, Zoho Desk is a powerful system for managing your team and assets.
Pricing : Pricing starts with a free 3-agent package that includes email tickets, customer management, help center access, and predefined SLAs. It also includes:
Standard at $14 per month per agent, with all the features in the free package, plus social and community feeds, customer happiness ratings, reports, dashboards, ticket workflows, and comprehensive phone support.
Professional for $23 per month per agent with multi-department ticketing, team management, telephony, automatic time tracking, and a multilingual knowledge base.
Enterprise for $40 per agent per month with all the features of Professional plus chat, AI , automated translation, custom features, multi-level IVR, and a multi-brand help center.
Pros