Bulk SMS and customer relationship management: building a strong customer interaction channel

[aminaas1575]

Bulk SMS (also known as Bulk SMS) can be used in two situations: marketing and notification. SMS can play a role in many industries. Using the immediacy of SMS, we can allow customers to receive it in the shortest time. To provide brand-related information, maintain customer relationships, and enhance brand impressions, the following are three industries and situations that most require bulk SMS marketing.

Bulk SMS, and customer relationship management


The following are three industries and situations that require bulk SMS marketing the most:

Retail and e-commerce: In the retail and e-commerce industry, they can send special offers, promotions, new product launches and other information to customers through mobile text messages, and can be used with discount codes to increase sales and customer engagement.
Catering service industry: The catering industry can send order norway whatsapp phone number reminders, order confirmations, promotional codes and special offers to customers through SMS notifications to simplify the customer's ordering process and the process of obtaining discounts to attract customers, increase customer engagement and maintain Customer loyalty.
Health care and medical services: The health care and medical field can use SMS marketing to remind patients to make appointments, pick up medicines, have tests...etc. In addition, health guidelines, medical advice and preventive measures are provided through text messages to provide better patient care.
After understanding how marketing text messages and notification text messages can be used, you should also pay attention to the frequency of sending text messages, especially marketing text messages. If it is not a special event period, it is recommended to limit it to one message every 2 to 4 weeks. A large number of marketing text messages may be overwhelming. Customers get bored, which is counterproductive.