T Express provided this in-country termination, going country by country to hand-select local partners and network operators from its extensive roster of global network providers. With this solution, we offered secure, accurate ANI delivery and high-quality voice termination for every call.
Most people tend to hang up when a debt collection company is calling, creating a large number of short-duration calls. This traffic became a headache for SaaS A’s principal engineers, who were being rejected by one provider after another.
Solution
Through its custom iran telegram voice termination routing, IDT Express created a network of carriers that met this specific need. It required meticulous planning, deliberation, and coordination with voice partners.
Multiple calls from the same ANI
Another common call center problem involves thousands of calls being made with the same originating ANI. This traffic often sets off fraud prevention triggers at most telecom operations centers, disrupting these connections.
Solution
In this case, seamless termination required special handholding at every node in the routing. Using its relationships with telecommunications companies across the globe, IDT built and executed this customization to restore SaaS A’s reach.
Scalabilit
For this traffic, SaaS A needed higher CPS and MCIP limits, increasing the number of calls and channels they could use to reach customers. They also needed these services to maintain a flexible and scalable capacity.
Solution
IDT Express ensured SaaS A had unlimited channel capacity and a generous CPS at no extra charge. The company was able to move their campaigns from nascent stages, with only a few hundred calls a day, to advanced stages with a few thousand simultaneous calls, all in a few short months.
By now you can appreciate the fact that the voice carrier you choose can either improve your call center operations or hinder your efforts to reach your prospects and customers. Therefore, partnering with an established voice provider is essential for the smooth functioning of your contact center.
For more information about IDT Express and how our wholesale voice termination services can benefit your contact center, submit the form below.
Low Automatic Call Distribution (ACD) on these calls
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