The chatbot , then, acts as automated software , which when integrated with certain tools, can interact with the company's contacts .
They can work in two ways:
A chatbot that operates on a set of guidelines, or rules, is a bit more limited than an AI chatbot , as it can only respond to a set number of requests and understand a certain vocabulary that is already predefined in the navigation tree it creates. It is only as intelligent as its programming code.
This doesn’t mean it’s a bad option for your business. It all depends on your goal with the chatbot .
For example, a guideline-based chatbot may be the at&t email list solution your company needs if your goal is to offer your customers the ability to perform objective tasks , such as requesting a second copy of a bill or tracking the status of an order. In these cases, it is not essential to rely on artificial intelligence.
Using artificial intelligence or machine learning
A chatbot powered by artificial intelligence has an artificial neural network inspired by the human brain.
The bot is programmed to learn as it interacts with users. In other words, while we talk to a system like this, it learns our language and starts looking for solutions to our questions.
While a rule-based bot has a limited number of sentences and responses it can identify, with AI, the more the bot interacts, the more it learns and the more accurately it responds.
Of course, to begin its work, the chatbot receives an “initial load of information” to interact with.
Some elements are fundamental to the overall functionality of the AI chatbot , including:
text classifiers;
suitable algorithms;
artificial neural networks;
natural language understanding (NLU), which is a type of NLP.