Notifications and Confirmations: Simple Updates, Delivered Well

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Most A2P messaging today involves travel and transportation. What’s the common denominator? They all depend on someone or something being in a specific place at a specific time. Airline tickets, hotel reservations, and package deliveries all benefit from customers seeing timely updates and confirmations.

The useful part here is that A2P can include a albania telegram number database response mechanism, providing (for example) a number to call if a reservation needs to be changed. This simple trick can reduce unexpected no-shows, which are very costly for the hotel industry.

Post-service surveys: gathering customer feedback
The best time to survey someone about the service they received is right after the job is completed. Therefore, many service companies, from plumbers to couriers, set up action lines that automatically send a survey via SMS to a customer every time a worker leaves. Using A2P messaging means this happens automatically.

Of course, SMS messages are simple and short, which increases response rates. A popular survey method is the Net Promoter Index "NPS Question," "Would you recommend us to friends and family?" The customer is asked to respond with a number from 1 (no) to 10 (absolutely).