Artem Nikolaev, Advisor for the Healthcare

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ey Popov, Director of the Department of Contact Centers and Robotic Systems at Naumen JSC (Naumen is a Russian developer of software solutions for businesses and government agencies), does not believe that such a development will reduce the level of competence of contact center operators: "The purpose of the digital assistant in this task is to automate the area of ​​routine answers and free up the time of operators for more complex and non-standard romania whatsapp resourcequestions, which, on the contrary, requires improving the qualifications of contact center employees. In the process of monitoring the quality of answers, operators also remain involved in the process and maintain a high level of competence."
Department at ITentika LLC (ITentika is a developer of business software), said that many changes have occurred on the global pharmaceutical market over the past six months: "Their speed is constantly growing - neural networks play a key role in this. If previously pharmaceutical companies needed years and decades to develop a new drug, now, thanks to AI, new substances ready for clinical trials appear much faster."

Artem Nikolaev mentioned the domestic market, where, thanks to import substitution and new importers of medicines, pharmaceuticals are appearing that pharmacists may not have time to read about in their usual sources: "Of particular interest, in terms of the speed of change, is the bill being developed by the Ministry of Health and Rospotrebnadzor, regulating biologically active supplements - the speed of development of which is even higher than that of medicines."

A place for fear

Alexander Krushinsky, Director of the Voice Digital Technologies Department at BSS LLC (BSS is a Russian developer of a comprehensive software solution), noted that such developments are alarming, especially when AI begins to actively participate in such complex and critical things as drug selection. "But progress cannot be stopped, and the emergence of such digital assistants in all areas of our lives is inevitable. I assume that this assistant was made by professionals and, in addition to high efficiency for the Sber Eapteka contact center, they seriously worked on the quality of its recommendations," explained Alexander Krushinsky.

Pavel Katkov, founder of the law firm Future Legal, believes that trusting health to artificial intelligence is not so much a question of ethics as of experience. "Until these services have proven themselves, people may be wary of them. At the same time, if the service is well-programmed and does not perform the intellectual activity of a doctor, but simply selects treatment options for symptoms, then why not, simple cases will be quite within its control. In any case, the service organizer will be responsible for the quality of the service, regardless of whether it is provided by AI or a living person. Only in the first case, the subject of responsibility will not be the pharmacist, but the head of the organization," Pavel Katkov emphasized.

Nikita Zhemchugov, senior lawyer at the law firm Verba Legal (LLC Verba Legal), said that the use of various support systems is not legally prohibited by law: "At the same time, pharmacists are still required to comply with the general requirements established for the provision of pharmaceutical consultations, and will be held liable for providing consultations of inadequate quality on a general basis, including, for example, the "Rules of Good Pharmacy Practice" and other applicable regulatory and legal acts."