Lemonade Customer Service chatbot, Maya, interacting with a customer.

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Lemonade

Lemonade’s insurance chatbot, Maya, is a friendly guide for users portugal b2b leads navigating the insurance process. With her warm personality and smiling avatar, Maya makes complicated insurance processes feel approachable. She also promotes additional insurance products during the quote process. Maya has significantly improved the digital customer experience and efficiency, handling 25% of total inquiries and selling 1.2 million policies in just three years.

KLM

KLM’s conversational bot, BlueBot (BB), is a game-changer that boosts customer engagement, loyalty‌ and satisfaction. BB lets customers search for and book flights via Facebook Messenger without needing a human agent. BB is self-learning, with a helpful, friendly and professional tone. KLM plans to expand BB’s services across more digital channels, including voice-based interactions.

KLM customer service chatbot telling customer about their baggage allowance.
Uber

Uber Eats is working on an AI-powered chatbot that’ll ask users about their budget and food preferences to give personalized recommendations and speed up ordering. This AI chatbot is part of Uber’s broader use of AI, which is already used to match customers with drivers.

Uber Eats Customer Service Chatbot suggesting takeout ideas.
Chatbot script examples
Mastercard