How Live Chat Can Support Your Growing Business

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Live chat can be used to help you grow your customer base and engage with them. Many businesses have their chat services now where they are able to send out surveys or polls on any and every topic they want, which will allow customers to tell them what they’re interested in. This is but one way to utilize the messaging system aside from merely replying to queries.


- Advertising Enhancement


Live chat can be used as a marketing tool for advertising your business further. The first thing brazil phone number resource that people are going to notice on your website is that you have a live chat service, wherein they can use it to inquire about your business offerings. Once the customers are engaged in the live chat, you can then use it as a form of advertising to market your company better.

Other companies offer promotions and deals that allow them to encourage people, especially new visitors, to buy new products, as the customers are engaged via live chat. Talk to your web developer and decide what automatic promotions you can set up for customers who use your live chat service.


- Email Marketing Integration


Use the live chat feature to help increase your revenue by combining email marketing and live chat services. For example, if a visitor provided an email address through your live chat service, it should be able to capture the data and allow your system to automatically send an email (e.g., an appreciation note or buyer’s guide email) to the customer for follow-up. It’s a great way to generate sales qualified leads (SQL) to get consumers who are ready to avail of your products and services but need a little push.