Tackling complex problems

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Additionally, live chat is a great channel when it comes to combining fast and efficient response times with the ability to resolve complex issues. It provides users namibia telegram number database with the opportunity to discuss complicated issues with an experienced customer service representative.

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Discover 4 tips to improve your live chat experience

The advantages of chatbots
Convenience

Especially for large enterprises or companies that want to scale up, investing in chat software is much more cost-effective than hiring new employees to handle online chats. AI-powered chatbots can reduce customer service costs by up to 30%, a far cry from the $1 trillion companies spend on customer calls each year.

Effective in almost 70% of cases

Live conversations with agents offer a great way to tackle complex issues, but chatbots are becoming more sophisticated with each passing year. Comm100 found that they can handle an average of 68.9% of chats effectively from start to finish.

Unbeatable response times

90% of consumers rate an immediate response from customer service as “important” or “very important.” Chatbots can respond to inquiries almost instantly. They are also available 24/7, providing immediate assistance whenever customers need it.

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