Journey Across All Communication Channels The platform leverages award-winning low-latency premium carrier networks. It supports making voice calls to multiple countries and regions and has call recording and other functions. For agent training features such as callback options and sticky routing ensure customers are connected to. Seamless integration with , , , and you can customize. It works with yours. You can also integrate it with your existing systems to create personalization across. Customer journey across all channels provides a comprehensive omnichannel contact center.
The solution improves customer efficiency by consolidating malaysia telemarketing data all customer conversations into one platform. Key features supported include support chat, live chat, email and social media interaction unified inbox. Tools for smooth collaboration between clients and agents to increase team efficiency such as message distribution. Private notes, real-time conflict detection, and AI summarizer for email thread automation features with customizable features such as tagged subject lines Actions trigger workflows and mobile apps enable agents.
Stay connected and responsive on the move Catering to mid-market businesses. An AI-driven help center is available with a range of powerful features in the e-commerce and retail industries. Supporting languages significantly reduces support volume by reducing customer assistance utilization. Artificial intelligence and knowledge base information provide fast and accurate response customization for customer inquiries. Menus based on customer data benefit agents by ensuring efficient routing to the most appropriate agent.