Using Customer Feedback to Inform Long-Term Lead Strategies

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Amazon Prime and the deceptive practices of the online commerce service
Amazon devices will soon automatically share your internet connection with your neighbors
New report shows Amazon reports far more workplace accidents than competitors
In an investigation into the company's practices, Google employees admitted that it is nearly impossible for users to opt out of having their location data collected.
Tencent has managed to avoid Beijing's wrath for the moment thanks to its popularity and hegemony.
Ant Group to own half of new financial entity demanded by Chinese regulator
DATA, TRUST, FREEDOM OF THE PRESS, DISINFORMATION

Trained volunteers create group to combat online misinformation within their communities
How Africa's young, connected generation is spotting misinformation online
BuzzFeed source fined for providing confidential information to the media
Twitter tests new labels to target tweets that contribute to misinformation


LEGISLATION, REGULATIONS

Section 230 reform, if mismanaged, could gambling data russia just as easily entrench the power of Big Tech
Faced with more than 75,000 arbitration requests over its products, Amazon now allows its customers to go directly to court to resolve disputes
Tesla Fails to Monitor Elon Musk's Tweets, and That's a Problem for the US Administration
JOURNALISM

The debate on journalistic neutrality in the United States with the recruitment of Nikole Hannah-Jones within a prestigious journalism school
Former journalists can help renew the media, even if they have left the profession
How to get a source to talk? Four journalists reveal their methods
What if the future of media was all about newsletters and podcasts?
STORYTELLING, NEW FORMATS

The New York Times' "At Home" column created during lockdown is ending
The year 2020 as seen by the CNN editorial team
After the Big Mac Index, here is the Pret Index which measures the rebound in British growth thanks to the activity of the Pret A Manger chain.
ENVIRONMENT