Customers Don’t Forget — Ever

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Get Real
In role play, make it as tough as it is going to be in real life.

Role play before phone calls, before initial meetings, before meeting with committees and boards, before presenting, and before closing.

In other words, practice every sales situation possible.

Do you remember the old saying that practice makes perfect? To expand on that, perfect practice makes perfect performance.

Now go role play that next call.
What Does It Mean To Give Your Customers The Red Carpet Experience?
How many people are you losing because you treat even one person poorly? What’s at the heart of good or bad service? You are.

Customer Experience Lessons Learned From Pretty Woman
We’ve all experienced it, and none of us has ever forgotten. We went to a store and were mistreated, so we went somewhere else and received exceptional service and bought their products.

How many of us thought about going back to the first sri lanka telegram data store to show them what they missed out on? Sound familiar? That’s exactly what actress Julia Roberts did as Vivian Ward in the movie Pretty Woman.

No one who has seen the movie could ever forget this famous line from perhaps the most memorable scene from the movie: “Big mistake! Big. Huge.”

The line is delivered when Vivian Ward, loaded down with bags after having shelled out serious cash at another store, returns to an upscale boutique where condescending clerks had shunned her because she didn’t look like she could belong.

By many standards, this is the best shopping montage of all time because, in that particular scene, Julia Roberts played the proverbial “everyman.”

Who has not felt like they’ve been shunned, disregarded, ignored, judged and made to feel inferior or unimportant as a customer? In this scene, Julia Roberts scored a win for all of us.