Nerstand the main differences between Chatbot

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In the past, around the 80s, when they were created, chats were only made to communicate via the internet.

Originating in Finland, the IRC (Internet Relay Chat) system was made only for those who had time to “chat”.

As the years passed and technology advanced, things changed.

Nowadays, in addition to being a simple conversation, chat is a strategic tool for companies to attract and convert customers.

And this applies to small, medium and large national and multinational companies, you see?

Practically everyone today uses chats, even if it's just Instagram Direct or WhatsApp.

The big issue in all this is that, alone, manually attending to lead by lead, customer by customer, an entrepreneur, salesperson or any other representative of a company's sales team cannot handle everything.

There are many messages every day, at any time of the day, coming from anyone.

In this sense, to facilitate this work, there are tools such as chatbots and/or live chat, which have become increasingly popular in recent times and have the tendency to explode even more with the artificial intelligence that is so talked about out there.

But how do you know which one is best for your business? After all, are there any differences between them? If so, what are they?

That’s what we’re going to discuss in today’s content! Follow along!

What is a chatbot?
Before you understand what a chatbot vp r&d email database is, you can first understand the meaning of bot. Then you will see how everything will become easier, including understanding other words that have this suffix.

A bot, in short, is like a robot, and can therefore perform tasks in a repetitive and automated way like one.

The name itself says it all: bot is short for robot , which is exactly robot in English.

So, you can already imagine what a chatbot is, right? That's right, a robot that talks via chat!

You’ve probably seen one around…

“Someone” who started talking to you very quickly and asked some simple questions like name, phone number and email, perhaps answered a series of questions already pre-defined by the business you were contacting or even when you sent a first message to your own bank app… Can you remember?

This was probably a chatbot!

But, in an era where companies increasingly value humanization, what would be the advantages of having a chatbot providing customer service for your company?