Find it yourself in a search engine or social networks
This method is suitable for young companies email database indonesia with a small client base. Type the name of the company in the browser search bar and in social networks, and find reviews. The main advantage of this method is that it does not require any investment. The disadvantage is speed: the search takes quite a lot of time, which is why it is not possible to give an answer right away.
Create your own space for reviews of your company
For example, you can add a corresponding section to the company's website. In addition, you need to check that you can leave comments on social network pages. Tell customers where it is better to write reviews. This method helps collect customer requests in one place, making them easier to find. However, this does not guarantee that there will be no response about your company on resources specialized in expressing customer opinions.
Create an account on review sites and business directories
You can register as a company representative on such Internet resources as Zoon, Dubl GIS, Yandex.Market, Yandex.Directory, Google My Business, otzovik.com and similar ones. As a rule, these sites have an option to send notifications about a new review of your company, so that you can quickly respond to customers.
Create an account on marketplaces
Such platforms as Ozon, Wildberries, Tiu.ru are able to take your business to a new level. These resources will also send notifications about new comments. You will be able to quickly write a response to a customer review.
Monitor mentions and tags on social networks
Let us remind you once again that it is best when you have your own platform for writing reviews specifically about your company. But people can also write about you in social network groups and on personal pages. When your account is tagged in a story or publication, for example, on VKontakte, you will receive a notification.
Where and how to track customer reviews
Use special services where you can track mentions of the company
This method is considered the most effective because it saves time and human resources. Let's talk about some similar sites in more detail:
YouScan. This service tracks mentions on social networks. Notifications come immediately, so you can react quickly.
IQBuzz. Helps to identify mentions in social networks and online media. The service has its own database of sources, but you can add those you need yourself.
PromoPult has a plugin that works with the reputation of Internet resources. With its help, you can find mentions of your company in search results.
Google Alerts. A free assistant developed by Google. Simply enter the company name with the word "Reviews" in the search bar and the service will give you a selection of sites where your company was mentioned. If the name contains several words, it should be written in quotation marks: for example, ""Goldfish" reviews".
If you cannot respond to all customer reviews, then you need to choose those that are most profitable for the company to respond to. Respond on those resources where there are more potential buyers and where you are mentioned more often. For example, if the maximum number of comments about you are on social networks and on the Zoon website, then you need to respond there first.