Online banking: Fears diminish, satisfaction increases

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Those who use online banking are generally satisfied with the service. 94 percent say they do not miss any functions. 91 percent are convinced that online banking is secure. And 82 percent say their online banking is easy to use, and 80 percent think the service is clear. Around two thirds (63 percent) even enjoy online banking. The main reason for not using online banking, however, is habit. This is what 71 percent of those who do not bank online say. 53 percent cite loyalty to their bank as a reason, and 50 percent want to have contact with people when banking.

Only one in two people (50 percent) rejects lebanon gambling data online banking for data protection reasons. A year ago, the proportion was significantly higher at 61 percent, and two years ago it was as high as 83 percent. A similar development can be seen in the fear of criminals, which prevents 44 percent from using online banking (2019: 42 percent, 2018: 77 percent). And 47 percent think online banking is too complicated. "Safe, simple, clear - anyone who uses online banking has practically nothing to complain about. This should be a reason for anyone who is currently hesitant to simply try online banking," says Rohleder.