Brazil has 164,000 bots in operation, with 14% growth
Posted: Mon Feb 10, 2025 10:28 am
Brazil has just reached an important milestone in the field of automation and technology: there are 164 thousand bots in operation in the country, according to data published by Mobile Time .
Therefore, this number reflects a growth of 14% compared to the previous year, demonstrating the significant advance in the use of conversational robots by companies in different sectors.
The demand for automated customer service and efficient services is on belgium phone number list the rise, driving this growth. Bots are no longer just a niche tool, but a central part of the operations of companies looking to improve efficiency, reduce costs and enhance the customer experience.
The Expansion of Bots in Brazil
So, in recent years, conversational robots, or chatbots, have gone from being a novelty to a strategic solution for many Brazilian companies.
Used for a range of tasks, from customer service to sales automation and technical support, bots are present in almost every sector. Banks, telecommunications companies, e-commerce and even the public sector have adopted this technology to handle large volumes of interactions more efficiently.
In an increasingly competitive environment, medium and large companies are realizing the value of automating processes. With bots, it is possible to respond to a massive number of queries immediately, which increases customer satisfaction and improves the operational capacity of companies.
Brazil, as one of the most receptive markets to technology, has stood out globally in the use of this solution, with 164 thousand bots in operation, an impressive figure for a developing country.
Therefore, this number reflects a growth of 14% compared to the previous year, demonstrating the significant advance in the use of conversational robots by companies in different sectors.
The demand for automated customer service and efficient services is on belgium phone number list the rise, driving this growth. Bots are no longer just a niche tool, but a central part of the operations of companies looking to improve efficiency, reduce costs and enhance the customer experience.
The Expansion of Bots in Brazil
So, in recent years, conversational robots, or chatbots, have gone from being a novelty to a strategic solution for many Brazilian companies.
Used for a range of tasks, from customer service to sales automation and technical support, bots are present in almost every sector. Banks, telecommunications companies, e-commerce and even the public sector have adopted this technology to handle large volumes of interactions more efficiently.
In an increasingly competitive environment, medium and large companies are realizing the value of automating processes. With bots, it is possible to respond to a massive number of queries immediately, which increases customer satisfaction and improves the operational capacity of companies.
Brazil, as one of the most receptive markets to technology, has stood out globally in the use of this solution, with 164 thousand bots in operation, an impressive figure for a developing country.