Also, keep in mind that you have access to your customers' contacts, which means you'll be able to send personalized messages that align with their needs and experiences. Whether it's your customer's birthday or you want to include their name on a special offer, creating personalized messages is a great way to keep your customers engaged. Drive engagement with helpful customer support Providing excellent customer service is essential to ensuring customers keep coming back.
In fact, 89% of customers will make another purchase if norway telegram data they have a positive experience with your support team. Luckily, WhatsApp allows your business to offer 24/7 customer support, but without having to be on call 24/7. All you need to do is set up a chatbot and train it to answer typical customer service queries, such as questions related to order updates, sales dates, or promotional code reminders.
The chatbot can help you cover about a third of your customer service questions, saving more complex questions for agents in real time. Customer service 89% of customers are more likely to make a repeat purchase after a positive customer service experience. (Source: Forbes) Improve your marketing efforts with WhatsApp Business API WhatsApp marketing can be a very effective tool when you start building your company's marketing and advertising campaigns.