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Prepare for interview
To recruit good members to have a champion Customer Success team, you have to look for band data some important qualities in the candidate and ask some strategic questions.

In this case, I separated the main ones to help you.

The profile of the professional
It is important that the candidate has:

• Empathy;

• Sympathy;

• Self-control;

• Resilience;

• Ability to organize and self-manage;

• Technical knowledge required for the vacancy.


• Have advanced technical knowledge;

• Experience in customer service and sales (mainly if it is in your area of ​​activity).

Acting as Customer Success:
• Think of a delicate situation in which a client asks you to cancel the service due to dissatisfaction and ask the candidate how he or she would react to this situation;

• Empathy and great care with the client will be essential here;

• Ask about the last book, article, subject you read and what you learned from it;

• Remember that one of the greatest virtues of a good Customer Success is to never stop studying;

• Ask about the performance and outcome indicators in your market and how a good report would be made for the client;

• The ability to analyze and organize information in a clear and didactic way is essential for good CS.