Message templates can be of the following types
Posted: Sun Feb 16, 2025 6:30 am
Message templates are needed when businesses start a conversation outside of the messaging window (e.g. sending a promotion).
MARKETING, as in this example where the goal is to strengthen customer relationships, with a happy birthday message
or UTILITY, i.e. conversations to inform customers with timely updates during the purchasing process and after conversion. Here is an example of a UTILITY model
This type of message is used when companies respond to business owner data conversations started by users within the 24-hour messaging window. For example, if you send a promo via WhatsApp you can set up an automation with a "free" text response that is sent within 24 hours of the campaign.
example, when sending a message template of this type, the customer can use the default response and reply "DISCOUNT"send_whatsapp_business_promotionAt this point - if you have configured the automation in Smshosting - you can import a response that is sent within 24 hours of receiving the WhatsApp
Find out in detail how WhatsApp Business API works and how to use this service from Smshosting . You'll see, it's simple and intuitive, you don't need any development skills!
MARKETING, as in this example where the goal is to strengthen customer relationships, with a happy birthday message
or UTILITY, i.e. conversations to inform customers with timely updates during the purchasing process and after conversion. Here is an example of a UTILITY model
This type of message is used when companies respond to business owner data conversations started by users within the 24-hour messaging window. For example, if you send a promo via WhatsApp you can set up an automation with a "free" text response that is sent within 24 hours of the campaign.
example, when sending a message template of this type, the customer can use the default response and reply "DISCOUNT"
send_whatsapp_business_promotionAt this point - if you have configured the automation in Smshosting - you can import a response that is sent within 24 hours of receiving the WhatsApp Find out in detail how WhatsApp Business API works and how to use this service from Smshosting . You'll see, it's simple and intuitive, you don't need any development skills!