One of the most notorious example
Posted: Mon Feb 17, 2025 6:59 am
While all industries depend on word-of-mouth recommendations and people always being satisfied with products and services, a reputation crisis in a restaurant and the way it is handled can mean the downfall or the definitive resurgence of any restaurant. The word of a diner carries a lot of weight and that is why it is necessary to have a defined protocol to avoid any social media crisis. Brand Perception | Prospect Factory Social media crises in the restaurant sector usually start from the outside. s in recent years is the one that occurred at the famous Noma, which had been ranked as the best restaurant in the world for 3 years and which faced the food poisoning of more than 67 diners.
The crisis started outside, but damage greece whatsapp number data control work had to be done on social media as well, along with a statement posted on their website. A reputation crisis can happen even to the best restaurant in the world, so how should we act? How to react The first thing we must take into account is that impulsiveness is not our ally. Restaurants must have a protocol that allows them to act as quickly as possible but without being hasty or leaving it to chance. The protocol must be followed both in the restaurant itself and on social media.
The crisis started outside, but damage greece whatsapp number data control work had to be done on social media as well, along with a statement posted on their website. A reputation crisis can happen even to the best restaurant in the world, so how should we act? How to react The first thing we must take into account is that impulsiveness is not our ally. Restaurants must have a protocol that allows them to act as quickly as possible but without being hasty or leaving it to chance. The protocol must be followed both in the restaurant itself and on social media.