We continue to rely on word of mouth for our purchasing
Posted: Tue Feb 18, 2025 5:46 am
So, if my mother-in-law recommends the new fruit shop on the corner, I am very likely to go there to check the quality-price ratio of the oranges. It will indeed be the responsibility of the fruit seller to monitor the “ social network ” that has led me there by chatting with me to find out who recommended his shop to me; to carry out the satisfaction survey and, if I go back to the shop, to ask me if the oranges were sweet and juicy; to quickly manage my suggestions and assure me that, even if he has no blueberries left.
He will have them for me tomorrow; to pakistan mobile database develop a specific loyalty strategy by giving me a grapefruit so that I can try how delicious the juice is mixed with the orange juice; to make my mother-in-law an ambassador for the brand by thanking her for her recommendation and to involve the entire organization by telling his wife that my mother-in-law and I are two customers who should be taken care of. And this word of mouth cycle is crucial in the B2B sector .
Most of our customers know us because they have heard good things about our work or because they have worked with us in the past and have fond memories. And it is up to us to keep them by maintaining an optimal quality-price ratio , trying to improve our service every day, working for their company as if it were our own and generating a trust that makes our business relationship long- lasting because we both feel comfortable. Customer satisfaction is not enough; to differentiate yourself, you need experience. And, from time to time, and as they say in Galicia when you have special attention, show them some kindness that improves their customer experience .
He will have them for me tomorrow; to pakistan mobile database develop a specific loyalty strategy by giving me a grapefruit so that I can try how delicious the juice is mixed with the orange juice; to make my mother-in-law an ambassador for the brand by thanking her for her recommendation and to involve the entire organization by telling his wife that my mother-in-law and I are two customers who should be taken care of. And this word of mouth cycle is crucial in the B2B sector .
Most of our customers know us because they have heard good things about our work or because they have worked with us in the past and have fond memories. And it is up to us to keep them by maintaining an optimal quality-price ratio , trying to improve our service every day, working for their company as if it were our own and generating a trust that makes our business relationship long- lasting because we both feel comfortable. Customer satisfaction is not enough; to differentiate yourself, you need experience. And, from time to time, and as they say in Galicia when you have special attention, show them some kindness that improves their customer experience .