The option works in the two messengers that TS "Karusel" has connected - WhatsApp and Viber. This function allows you to send the client feedback on the left request. For example, you came to the store to return a defective product. After the company makes a decision, you will receive a message in the messenger that you will be refunded.
Quality Assessment function
Thanks to this option, chat center cambodia mobile database began to receive feedback on the work of technical support specialists. If an operator receives a low rating, then managers can identify the cause of poor service and fix it.
What this option gave:
user engagement;
improving the quality of service.
What has TS "Carousel" achieved?
Thanks to messengers, Karusel managed to implement customer support in a user-friendly communication channel. The new method of communication helped resolve customer issues, collect feedback and improve the hypermarket's operations.
The waiting time for an operator response is 30-50 seconds.
In 2020, traffic in messengers increased 5 times compared to 2019.
The number of new clients at offline points of the network also increased 5 times.
What functions helped to achieve the result
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