Tips for sending collection messages to customers

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Collecting from a delinquent customer can be a challenge, even for collection agencies , but a solid collection strategy and sending collection messages to customers can go a long way in ensuring that your customer meets his or her financial obligations.

What will you find in this text?

Which medium should I choose to send collection messages?

How to write a collection message?

Don't forget to follow up on collections

Take note of these 6 tips to make your collection process efficient!

Which medium should you choose to send collection messages ?
In the past, sending a collection message to a customer was largely limited to the postal service, an option that, although recognized for its formality, had certain disadvantages. These included long delivery times, which buy zip code email lists further delay the collection process. In addition, the costs associated with sending a message to collect from a customer by this means contributed to this alternative being less efficient in terms of time and resources.

In contrast to these limitations, digital media have emerged as the preferred means for sending a message to collect from customers , both by companies and debtors. But what are these? Is there a better type of message to collect from a customer ? Here are the most commonly used options today.

Collection phone calls

These offer more direct and personal communication, allowing specific details of the debt to be addressed immediately. They are also an excellent option for urgent situations or cases where a quick clarification is required.

Collection text messages

These can be done via SMS or you can also choose to charge via WhatsApp . These means allow contact without depending on the recipients' online availability, providing the flexibility to check and respond when it is most convenient for them. This advantage becomes even more significant in a world where mobility and immediacy are the norm.

Collection message by mail

In accounts receivable management , collection emails combine formality and agility. They are an ideal option for dealing with debt matters in a more detailed manner, offering the possibility of attaching relevant documents and providing additional information. In addition, email can be checked at more flexible times, providing a greater window of opportunity for debtors to review the information and take action.

1-Reduce collection costs

How to write a collection message?
The basic structure of a collection message should be simple and clear. In the first paragraph, it is essential to identify yourself and remind the amount owed. In the second, you can suggest a payment plan, and in the third, you should request confirmation of payment or a specific date.

It is important to consider that customers may have different reasons for not paying, so including additional information in the message can help the customer make an informed decision. Below we share some examples of messages for charging customers .