Key Features of Microsoft Teams Business Voice:
Posted: Mon May 19, 2025 9:59 am
Cloud-Based Phone System: Includes features like call answering, transferring, hold, voicemail, and auto attendants.
Domestic Calling Plan: Typically includes unlimited domestic calling within a specific country or region.
Integration with Microsoft Teams: Seamlessly integrated within the Teams application, providing a unified communication experience.
Simplified Management: Easier to set up and manage compared to the standalone Phone System and Calling Plan options.
With Microsoft Teams Business Voice, businesses can obtain new phone numbers from Microsoft or port their existing numbers, enabling their employees to make and receive calls directly within the Teams app.
Direct Routing: Flexibility and Customization for Enterprises
For larger enterprises with more complex telephony requirements philippines phone number list or existing investments in telecommunications infrastructure, Direct Routing offers a more flexible and customizable approach.
How Direct Routing Works:
Direct Routing allows organizations to connect their own SIP trunks from a third-party Session Border Controller (SBC) to the Microsoft Teams Phone System. This provides several advantages:
Carrier Choice: Organizations can choose their preferred telecommunications carrier and leverage existing contracts or relationships.
Cost Optimization: Depending on their calling patterns and volumes, Direct Routing can potentially be more cost-effective than Microsoft Calling Plans.
Integration with Existing Infrastructure: It allows for integration with existing on-premises PBX systems or other telephony infrastructure, providing a hybrid approach.
Number Portability: Organizations have more control over porting their existing phone numbers.
Implementing Direct Routing:
Implementing Direct Routing requires more technical expertise and involves configuring and managing the SBC and the connection to the Microsoft Teams Phone System. Organizations typically work with certified SBC vendors and may need to engage with telecommunications providers to establish the SIP trunks.
Once Direct Routing is configured, phone numbers associated with the organization's SIP trunks can be assigned to Microsoft Teams users, enabling them to make and receive external calls within the Teams application.
Domestic Calling Plan: Typically includes unlimited domestic calling within a specific country or region.
Integration with Microsoft Teams: Seamlessly integrated within the Teams application, providing a unified communication experience.
Simplified Management: Easier to set up and manage compared to the standalone Phone System and Calling Plan options.
With Microsoft Teams Business Voice, businesses can obtain new phone numbers from Microsoft or port their existing numbers, enabling their employees to make and receive calls directly within the Teams app.
Direct Routing: Flexibility and Customization for Enterprises
For larger enterprises with more complex telephony requirements philippines phone number list or existing investments in telecommunications infrastructure, Direct Routing offers a more flexible and customizable approach.
How Direct Routing Works:
Direct Routing allows organizations to connect their own SIP trunks from a third-party Session Border Controller (SBC) to the Microsoft Teams Phone System. This provides several advantages:
Carrier Choice: Organizations can choose their preferred telecommunications carrier and leverage existing contracts or relationships.
Cost Optimization: Depending on their calling patterns and volumes, Direct Routing can potentially be more cost-effective than Microsoft Calling Plans.
Integration with Existing Infrastructure: It allows for integration with existing on-premises PBX systems or other telephony infrastructure, providing a hybrid approach.
Number Portability: Organizations have more control over porting their existing phone numbers.
Implementing Direct Routing:
Implementing Direct Routing requires more technical expertise and involves configuring and managing the SBC and the connection to the Microsoft Teams Phone System. Organizations typically work with certified SBC vendors and may need to engage with telecommunications providers to establish the SIP trunks.
Once Direct Routing is configured, phone numbers associated with the organization's SIP trunks can be assigned to Microsoft Teams users, enabling them to make and receive external calls within the Teams application.