The skills vs. will matrix

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Where an employee lands within the four quadrants dictates the way a manager might choose to work with this person. While the skill vs. will matrix can be used across functions and industries, it’s particularly helpful in the world of sales where sales employees’ effort, drive, and perseverance can have a tangible impact on the business’s earnings.

Let’s take a look at the matrix and explore what each of the four quadrants means.

Quadrant 1: Guide – High will, low skill
An employee who lands in quadrant one has the motivation to work hard but doesn’t yet have the skills they need to do their job at a high level. This might be someone without a lot australia whatsapp lead of experience or someone who hasn’t been in the role long. The best course of action to take with an employee in quadrant one is to invest in training or coaching to develop the person’s skill set.

Quadrant 2: Delegate – High will, high skill
Someone who lands in quadrant two of the skill vs. will matrix is a person who has both the motivation and the skills needed to do a good job. These are typically your high performers. The best way to manage someone in quadrant two is to delegate responsibilities; give people in this quadrant something to do and get out of their way.