Here’s what that looks like in practice
Posted: Wed May 21, 2025 6:11 am
Our latest research backs that up: 95% of decision makers at organizations with AI report cost and time savings, and 92% say generative AI helps them deliver better customer serviceOpens in a new window. It should come as no surprise, then, that 83% of decision makers plan to increase their AI investment over the next year, while only 6% say they have no plans for the technology whatsoever.
The introduction of conversational AI assistantsOpens in a new window is one of the innovations that’s making these benefits possible. From the contact center to the field, AI cyprus whatsapp lead assistants surface the right information at the right time to enable proactive service, improve Net Promoter Scores, and increase loyalty.
Responding to customers with personalized, relevant answers grounded in trusted company knowledge across any preferred channel — including email, SMS, live chat, and social media
Resolving customer issues faster using generative answers seamlessly integrated into agents’ and technicians’ flow of work
Autonomously completing tasks like auto-summarizing intricate support cases and field work orders.
The introduction of conversational AI assistantsOpens in a new window is one of the innovations that’s making these benefits possible. From the contact center to the field, AI cyprus whatsapp lead assistants surface the right information at the right time to enable proactive service, improve Net Promoter Scores, and increase loyalty.
Responding to customers with personalized, relevant answers grounded in trusted company knowledge across any preferred channel — including email, SMS, live chat, and social media
Resolving customer issues faster using generative answers seamlessly integrated into agents’ and technicians’ flow of work
Autonomously completing tasks like auto-summarizing intricate support cases and field work orders.