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Posted: Wed May 21, 2025 6:15 am
As customer service technology advances, the state of customer service changes along with it. Customers expect companies to adapt to their needs, and technologies like generative AIOpens in a new window are playing a major role in meeting those evolving expectations. Here are five customer service trends to keep on your radar as you prepare for the future of customer serviceOpens in a new window, based on new data from the “State of Service” report.
Salesforce mascot Astro standing in a green field, wearing a headset, and holding the Service Cloud pink heart logo.
Take the first step with Service Cloud.
Deliver personalized customer service at scale. Bring all of your support needs onto one platform so you can decrease costs while increasing efficiency.
Service organizations are now revenue generators — not cost centers
Self-service is a clear competitive china whatsapp lead advantage
Connected data enables a better customer experience
Conversational AI is taking proactive, personalized service to the next level
AI is improving productivity and safety in the field
Staying one step ahead of customer service trends
1. Service organizations are now revenue generators — not cost centers
Companies are looking for new ways to drive growth and protect their margins, and many see service as a prime opportunity. In fact, 85% of decision makers say service is expected to contribute a larger share of revenue this year.
Salesforce mascot Astro standing in a green field, wearing a headset, and holding the Service Cloud pink heart logo.
Take the first step with Service Cloud.
Deliver personalized customer service at scale. Bring all of your support needs onto one platform so you can decrease costs while increasing efficiency.
Service organizations are now revenue generators — not cost centers
Self-service is a clear competitive china whatsapp lead advantage
Connected data enables a better customer experience
Conversational AI is taking proactive, personalized service to the next level
AI is improving productivity and safety in the field
Staying one step ahead of customer service trends
1. Service organizations are now revenue generators — not cost centers
Companies are looking for new ways to drive growth and protect their margins, and many see service as a prime opportunity. In fact, 85% of decision makers say service is expected to contribute a larger share of revenue this year.