Connected data enables a better customer experience
Posted: Wed May 21, 2025 6:16 am
Our latest research shows that high-performing organizations are much more likely than underperformers to provide self-service tools like knowledge-powered help centers, customer self-service portals, and chatbots powered by AI. When customers can interact with a chatbot to answer a question or use a guided journey to start a return, live agents have the time they need to manage more complicated requests. That’s critically important for the 69% of agents who report difficulty balancing speed and quality.
Many organizations keep data in different silos or costa rica whatsapp lead applications, so it’s difficult to get a complete view of the customerOpens in a new window across all channels.
Bringing customer dataOpens in a new window together is all about creating an end-to-end view of the entire customer journey. This way, you’ll have a continuous feedback loop between sales, service, and marketing, keeping everyone on the same page. Maybe that’s why 82% of high-performing organizations use the same customer relationship management (CRM) platform across all departments — up from 62% just two years ago.
Many organizations keep data in different silos or costa rica whatsapp lead applications, so it’s difficult to get a complete view of the customerOpens in a new window across all channels.
Bringing customer dataOpens in a new window together is all about creating an end-to-end view of the entire customer journey. This way, you’ll have a continuous feedback loop between sales, service, and marketing, keeping everyone on the same page. Maybe that’s why 82% of high-performing organizations use the same customer relationship management (CRM) platform across all departments — up from 62% just two years ago.