AI is improving productivity and safety in the field
Posted: Wed May 21, 2025 6:16 am
Our research shows that mobile workers say innovative field service technologiesOpens in a new window make them feel safer and more effective at their jobs, empowering them to be better brand ambassadors. These technologies include intelligent scheduling, route optimization, AI-generated reports, and augmented realityOpens in a new window (which can create detailed 3D rendering of large areas in seconds).
One of the emerging benefits of these and other technologies is the ability to generate insights and predict job duration. For example, workers can use AI to easily view asset czech republic whatsapp lead conditionOpens in a new window as well as maintenance and repair history, then schedule proactive service to minimize downtime.
Customers are benefiting, too. They can book and reschedule their own appointments using intelligent appointment assistance. And many customers have the ability to check when a technician is on the way, reducing no-shows and call volume for a better customer experienceOpens in a new window all around.
One of the emerging benefits of these and other technologies is the ability to generate insights and predict job duration. For example, workers can use AI to easily view asset czech republic whatsapp lead conditionOpens in a new window as well as maintenance and repair history, then schedule proactive service to minimize downtime.
Customers are benefiting, too. They can book and reschedule their own appointments using intelligent appointment assistance. And many customers have the ability to check when a technician is on the way, reducing no-shows and call volume for a better customer experienceOpens in a new window all around.