Visual Remote Assistant
Posted: Wed May 21, 2025 6:38 am
Visual remote assistance
Not all service requests require on-site appointments. In these cases, agents, mobile workers, and experts can use visual remote assistance to guide customers to solve problems in real-time from anywhere.
Visual remote assistance eliminates or reduces time spent on the road. Fewer truck rolls means less emissions and wear and tear on roads. Reducing truck rolls even a fraction can go a long way toward protecting the environment and infrastructure.
Our research found that among field service professionals who work for distributors and manufacturers, improving visibility into asset availability, reliability, and performance was a lebanon whatsapp lead priority. We learned that 44% percent of field service pros would most value this capability, when compared among eight asset-centric capabilities.
To increase visibility into hard-to-reach assets, some companies are now using drones to perform remote inspections. For example, drones can inspect wind turbines by taking thousands of photos of each asset. AI can learn to recognize problems in the drone images, and then serve up suggested repairs. Field technicians only need to visit assets that require maintenance, saving trips on the road.
Not all service requests require on-site appointments. In these cases, agents, mobile workers, and experts can use visual remote assistance to guide customers to solve problems in real-time from anywhere.
Visual remote assistance eliminates or reduces time spent on the road. Fewer truck rolls means less emissions and wear and tear on roads. Reducing truck rolls even a fraction can go a long way toward protecting the environment and infrastructure.
Our research found that among field service professionals who work for distributors and manufacturers, improving visibility into asset availability, reliability, and performance was a lebanon whatsapp lead priority. We learned that 44% percent of field service pros would most value this capability, when compared among eight asset-centric capabilities.
To increase visibility into hard-to-reach assets, some companies are now using drones to perform remote inspections. For example, drones can inspect wind turbines by taking thousands of photos of each asset. AI can learn to recognize problems in the drone images, and then serve up suggested repairs. Field technicians only need to visit assets that require maintenance, saving trips on the road.