Once an agent is matched with

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Inquiry triage
When simple concerns are being handled by AI-powered bots, customer service agents can direct their focus to cases that require a human touch. Communications companies can leverage predictive AI to analyze an incoming case, classify it, and then route it to the agent with the best, most applicable experience. This eliminates the time-consuming process of transferring a customer from one department to the next to find the right agent to help.

Eliminating annoying and time-consuming transfers can paraguay whatsapp lead translate to customer loyalty as 48% of customers say they’ve switched brands for better customer service, while 94% say good customer service makes them more likely to make another purchase.

a case, they can then use AI to help make intelligent recommendations and predictions and find information quickly. Instead of hunting through knowledge articles, they can type a question into a global search bar and receive a summarized answer with citations to the source material. Being able to quickly and easily access the company’s knowledge base enables them to provide recommendations tailored to each customer’s unique situation.