BigCommerce SMS Sending Smart Texts for Your Online Store
Posted: Tue Jul 15, 2025 10:56 am
Do you have an online shop? Many businesses in Majhira sell products online. They use platforms like BigCommerce. These platforms help them build their stores. They help them sell things. But how do you talk to your customers after they buy something? Or, how do you tell them about a new deal? BigCommerce SMS is a great answer.
SMS means sending text messages. BigCommerce SMS means using text messages for your online store. It connects your shop directly to your customers' phones. You can send updates about their orders. You can send special offers. This makes your communication fast. It makes it very personal. It helps you keep customers happy. It also helps you sell more.
This article will explain everything. First, we'll talk about list to data what BigCommerce SMS is. We'll also discuss why it's useful for online stores. Next, we'll look at how it works. After that, we'll cover its main benefits. We'll also explain how to set it up. By the end, you'll understand BigCommerce SMS. You'll know how it can help your online business grow in Majhira.
What is BigCommerce SMS
BigCommerce SMS is a feature. It lets online stores send text messages to their customers. These stores are built on the BigCommerce platform. It's not a built-in part of BigCommerce itself. Instead, it works through special apps or tools. These tools connect to your BigCommerce store.
Think of your BigCommerce store as a busy shop. Customers come in. They buy things. They leave. But you want to talk to them even after they leave. You want to tell them about their order. You want to offer them more products. BigCommerce SMS lets you do this using text messages.
So, BigCommerce SMS uses apps
These apps link to your BigCommerce store. They use the customer information from your store. Then, they send automated text messages. These messages can be about many things. They can be about orders. They can be about marketing.
Therefore, it is a powerful way to communicate. It's direct. It's fast. Most people check texts very quickly. This means your messages get seen. This is very important for online businesses. They need to keep customers updated. They need to make them feel special.
BigCommerce SMS helps achieve this. It makes your customer service better. It makes your marketing more effective. It also helps build loyalty. When customers feel connected, they buy more. They tell their friends about your store. This helps your business grow.
How BigCommerce SMS Connects
BigCommerce SMS does not work directly from the BigCommerce dashboard. Instead, you use an SMS app or integration. These are like special programs. You add them to your BigCommerce store. These apps usually come from BigCommerce's App Marketplace.
When you install an SMS app, you link it to your store. This link allows the app to access some of your store's information. For example, it can see new orders. It can see customer phone numbers. It can see product names. This is how it knows what messages to send.
The app then sends these messages using
It uses a special link called an API. This API connects the app to a text messaging service. So, your BigCommerce store, the app, and the SMS service all work together. This creates a smooth flow for sending texts.
This connection makes automation possible. When a customer places an order, the BigCommerce store updates. The SMS app sees this. It then triggers an automated text message. This message confirms the order. This happens instantly. No human needs to press a button.
Also, if a customer replies to a text, the app can often capture that reply. It might even send it back to your BigCommerce dashboard. This allows for two-way communication. Thus, the connection is smart and efficient.
Why Online Stores Need BigCommerce SMS
Online stores in Majhira and elsewhere face big challenges. They need to stand out. They need to keep customers happy. They need to make sales. BigCommerce SMS helps with all these things.
First, it helps with order updates. Customers want to know where their package is. They want confirmation. Texts provide instant updates. "Your order is confirmed!" "Your package is shipped!" This makes customers feel secure. It reduces their worries. This leads to fewer calls to your support team.
Second, it helps with marketing
You can send texts about new products. You can send texts about flash sales. Texts are read very fast. This means your offers get seen quickly. This can lead to more immediate sales.
Third, it helps with customer service. Customers can ask quick questions. You can give quick answers. This makes your service more responsive. Happy customers are loyal customers. This builds trust.
Fourth, it helps with abandoned carts. Sometimes, customers put items in their cart but don't buy. An SMS reminder can bring them back. "Did you forget something? Your cart is waiting! " This can recover lost sales.
Finally, it helps build a personal connection. A text message feels more direct than an email. It feels more personal. This helps build a stronger bond with your customers. It makes them feel valued.
Instant Order Updates
Imagine a customer in Majhira buying a new dress from your BigCommerce store. They are excited! They want to know when it will arrive. With BigCommerce SMS, they get an instant text. "Your order #12345 is confirmed! Thank you for shopping with us!" Later, another text says, "Your dress has shipped! Tracking: [link]."
These timely updates make customers feel informed. They reduce anxiety. They also reduce the number of customer inquiries. Customers are less likely to call or email asking about their order status. This frees up your support team. It makes your overall service look very professional.
This instant communication builds trust. It shows you care about their purchase. Thus, instant order updates are a core benefit of BigCommerce SMS. They contribute to a positive shopping experience.
Recovering Abandoned Carts
Many online shoppers add items to their cart. But then, they leave the website without buying. This is called an abandoned cart. It's a big problem for online stores. BigCommerce SMS can help get those sales back.
An SMS app can detect abandoned carts. After a set time (e.g., 1 hour), it sends a friendly reminder text. "Hey [Customer Name], did you forget something in your cart? Click here to complete your order! " You can even offer a small discount to encourage them.
These texts are very effective. They gently nudge customers to finish their purchase. Since texts are read quickly, the reminder is timely. This can recover a good portion of lost sales. So, it directly helps your bottom line.
How BigCommerce SMS Works
BigCommerce SMS uses a few key steps to send messages. It connects your store's events to text messages.
App Installation and Setup
First, you need to choose an SMS app from the BigCommerce App Marketplace. There are many options, like Klaviyo, Omnisend, or other dedicated SMS apps. You install the app. Then, you connect it to your BigCommerce store. This usually involves giving the app permission to access certain store data.
Next, you set up your account with the SMS app provider. This might include choosing a pricing plan. It might include getting a dedicated phone number for your texts. This phone number is what customers will see messages coming from.
Setting Up SMS Workflows
After setup, you define your SMS workflows. These are the rules that tell the app when to send a text.
Order Confirmation: "When a new order is placed, send SMS: 'Your order #{{order_id}} is confirmed!'"
Shipping Update: "When order status changes to 'Shipped', send SMS: 'Your order #{{order_id}} has shipped. Track here: {{tracking_link}}'"
Abandoned Cart: "If a cart is abandoned for 1 hour, send SMS: 'Did you forget something? {{cart_link}}'"
You can also set up marketing messages. "Send SMS: 'Flash Sale! 50% off all shoes! Shop now: {{sale_link}}' to customers who bought shoes before." You choose the trigger. You choose the message.
Personalization and Content
Good SMS apps let you personalize messages. You can use placeholders like {{customer_name}}, {{order_id}}, or {{product_name}}. The app fills these in with real customer data. "Hi [Customer Name], your order is confirmed!" This makes the message feel unique. It shows you know them.
Keep your messages short. Texts have character limits. Be clear and direct. Use emojis if they fit your brand. An emoji like for shipping can be very effective. Make sure your call to action is clear. Tell customers exactly what to do next.
Opt-in and Compliance
It is very important to get customer consent (opt-in) before sending marketing texts. This is a legal rule in many places. Customers must agree to receive texts from you. You can get consent at checkout. They might tick a box. Or, they might text a keyword to your number.
Also, make it easy for customers to opt-out. They should be able to reply "STOP" to unsubscribe. Following these rules keeps your business safe. It also builds trust with your customers.
Image 1: A visual representation of an automated SMS workflow. In the center, a stylized BigCommerce logo. Arrows extend from it to a "Trigger" icon (e.g., shopping cart, truck for delivery). From the trigger, another arrow leads to a smartphone icon with a text message bubble. The text bubble contains personalized text like "Hi [Name], your order is confirmed!" The background is a clean digital pattern, suggesting connectivity and automation.
Benefits of Using BigCommerce SMS for Your Store
BigCommerce SMS offers many advantages for online stores. These benefits can directly help your business grow. Increased Sales and Revenue
SMS can directly boost your sales. Abandoned cart reminders bring back lost orders. Flash sale alerts lead to quick purchases. Personalized offers encourage repeat buys. Texts have very high open rates. Most people read them within minutes. This means your sales messages are seen. This leads to more sales.
Improved Customer Satisfaction
Customers love to be informed. Timely updates about their orders make them happy. Quick answers to their questions make them feel valued. When customers are satisfied, they are more likely to return. They are also more likely to tell others about your great service. Happy customers lead to loyal customers.
Better Communication Efficiency
Automating texts saves your team a lot of time. Instead of manually sending updates, the system does it. This frees up your staff. They can focus on more complex customer issues. They can spend more time on sales calls. This makes your customer service and sales teams much more efficient.
Reduced Support Inquiries
Many customer service calls are about order status. "Where is my package?" "Did my order go through?" Automated SMS updates answer these questions before they are even asked. This significantly reduces the number of support inquiries. It lowers your customer service workload. It saves money on staffing.
Higher Engagement Rates
Text messages have higher engagement rates than emails. People are more likely to open a text. They are more likely to click links in texts. This means your marketing messages are more effective. Your important updates are more likely to be seen and acted upon. This direct engagement builds a stronger connection.
Building Brand Loyalty
Consistent, helpful, and timely communication builds trust. When customers feel connected and well-informed, they feel loyal to your brand. They appreciate the effort you put into their experience. This loyalty leads to repeat purchases. It leads to positive reviews. It helps your brand grow stronger in the market.
Setting Up BigCommerce SMS: A Step-by-Step Guide
Setting up BigCommerce SMS involves a few easy steps. You will need to pick an app and configure it.Step 1: Choose an SMS App
Go to the BigCommerce App Marketplace. Search for "SMS" or "text message." Look at the different apps available. Popular choices include: Klaviyo: Good for email and SMS marketing.
Omnisend: Similar to Klaviyo, offering multiple channels. Dedicated SMS apps: Focus only on text messaging. Read reviews. Check pricing. See what features each app offers. Choose one that fits your budget and needs.
Install and Connect the App
Click "Install" for your chosen app. BigCommerce will guide you through connecting it to your store. You will need to grant the app permission. This lets it read basic store data (like order info and customer contact details). Follow the on-screen instructions. This usually takes just a few clicks.
Step 3: Configure Your SMS Settings Once installed, you will go to the app's dashboard. Here, you will: Set up your sender ID: This is the phone number or name that customers will see. Top up your SMS credits: You usually pay for messages. Buy enough credits. Set up opt-in methods: Decide how customers will agree to receive your texts. (e.g., a checkbox at checkout). Make sure all these basic settings are correct before you send any messages.
SCreate Your SMS Workflows
This is where you define your automated messages. Select triggers: For example, "Order Created," "Order Shipped," "Cart Abandoned." Write your message content: Keep it short and clear. Use personalization tags like {{customer_name}}. Add call-to-actions: Tell customers what to do. (e.g., "Shop now!").
Set delays: For example, send abandoned cart reminders after 1 hour.
Start with essential messages first. Focus on order confirmations and shipping updates. These are crucial for customer satisfaction.
Step 5: Test and Launch
Before sending to real customers, test your SMS workflows. Send test messages to your own phone. Check: Once you are happy, launch your SMS campaigns. Monitor your results. Adjust as needed. This careful testing ensures everything works perfectly.
Image 2: A screenshot mockup of a BigCommerce dashboard integrated with an SMS app interface. The app shows settings for "SMS Workflows," with examples like "Order Confirmation" and "Shipping Updates" highlighted. Text bubbles with emojis are visible in the workflow previews. The overall image suggests ease of integration and management.
Best Practices for BigCommerce SMS
To get the most out of BigCommerce SMS, follow these best practices.
Get Clear Consent
Always get clear opt-in consent from your customers. This is crucial for legal compliance. It also builds trust. Make sure customers know they are agreeing to receive texts from you. Provide an easy way to unsubscribe (e.g., "Reply STOP to opt out").
Keep Messages Short and Valuable
SMS messages have character limits. Make your messages concise. Get straight to the point. Every text should offer value to the customer. This could be an update, an offer, or helpful information. Avoid lengthy or unnecessary text.
Personalize Your Messages
Use customer data to personalize messages. "Hi [Customer Name]," makes a message feel more special. This shows you know your customer. Personalized messages often get better engagement. They build stronger relationships.
Time Your Messages Well
Send messages at appropriate times. Order confirmations should be instant. Abandoned cart reminders can be sent after an hour. Marketing offers should be sent when customers are likely to be awake and receptive. Avoid sending texts late at night or very early in the morning.
SMS means sending text messages. BigCommerce SMS means using text messages for your online store. It connects your shop directly to your customers' phones. You can send updates about their orders. You can send special offers. This makes your communication fast. It makes it very personal. It helps you keep customers happy. It also helps you sell more.
This article will explain everything. First, we'll talk about list to data what BigCommerce SMS is. We'll also discuss why it's useful for online stores. Next, we'll look at how it works. After that, we'll cover its main benefits. We'll also explain how to set it up. By the end, you'll understand BigCommerce SMS. You'll know how it can help your online business grow in Majhira.
What is BigCommerce SMS
BigCommerce SMS is a feature. It lets online stores send text messages to their customers. These stores are built on the BigCommerce platform. It's not a built-in part of BigCommerce itself. Instead, it works through special apps or tools. These tools connect to your BigCommerce store.
Think of your BigCommerce store as a busy shop. Customers come in. They buy things. They leave. But you want to talk to them even after they leave. You want to tell them about their order. You want to offer them more products. BigCommerce SMS lets you do this using text messages.
So, BigCommerce SMS uses apps
These apps link to your BigCommerce store. They use the customer information from your store. Then, they send automated text messages. These messages can be about many things. They can be about orders. They can be about marketing.
Therefore, it is a powerful way to communicate. It's direct. It's fast. Most people check texts very quickly. This means your messages get seen. This is very important for online businesses. They need to keep customers updated. They need to make them feel special.
BigCommerce SMS helps achieve this. It makes your customer service better. It makes your marketing more effective. It also helps build loyalty. When customers feel connected, they buy more. They tell their friends about your store. This helps your business grow.
How BigCommerce SMS Connects
BigCommerce SMS does not work directly from the BigCommerce dashboard. Instead, you use an SMS app or integration. These are like special programs. You add them to your BigCommerce store. These apps usually come from BigCommerce's App Marketplace.
When you install an SMS app, you link it to your store. This link allows the app to access some of your store's information. For example, it can see new orders. It can see customer phone numbers. It can see product names. This is how it knows what messages to send.
The app then sends these messages using
It uses a special link called an API. This API connects the app to a text messaging service. So, your BigCommerce store, the app, and the SMS service all work together. This creates a smooth flow for sending texts.
This connection makes automation possible. When a customer places an order, the BigCommerce store updates. The SMS app sees this. It then triggers an automated text message. This message confirms the order. This happens instantly. No human needs to press a button.
Also, if a customer replies to a text, the app can often capture that reply. It might even send it back to your BigCommerce dashboard. This allows for two-way communication. Thus, the connection is smart and efficient.
Why Online Stores Need BigCommerce SMS
Online stores in Majhira and elsewhere face big challenges. They need to stand out. They need to keep customers happy. They need to make sales. BigCommerce SMS helps with all these things.
First, it helps with order updates. Customers want to know where their package is. They want confirmation. Texts provide instant updates. "Your order is confirmed!" "Your package is shipped!" This makes customers feel secure. It reduces their worries. This leads to fewer calls to your support team.
Second, it helps with marketing
You can send texts about new products. You can send texts about flash sales. Texts are read very fast. This means your offers get seen quickly. This can lead to more immediate sales.
Third, it helps with customer service. Customers can ask quick questions. You can give quick answers. This makes your service more responsive. Happy customers are loyal customers. This builds trust.
Fourth, it helps with abandoned carts. Sometimes, customers put items in their cart but don't buy. An SMS reminder can bring them back. "Did you forget something? Your cart is waiting! " This can recover lost sales.
Finally, it helps build a personal connection. A text message feels more direct than an email. It feels more personal. This helps build a stronger bond with your customers. It makes them feel valued.
Instant Order Updates
Imagine a customer in Majhira buying a new dress from your BigCommerce store. They are excited! They want to know when it will arrive. With BigCommerce SMS, they get an instant text. "Your order #12345 is confirmed! Thank you for shopping with us!" Later, another text says, "Your dress has shipped! Tracking: [link]."
These timely updates make customers feel informed. They reduce anxiety. They also reduce the number of customer inquiries. Customers are less likely to call or email asking about their order status. This frees up your support team. It makes your overall service look very professional.
This instant communication builds trust. It shows you care about their purchase. Thus, instant order updates are a core benefit of BigCommerce SMS. They contribute to a positive shopping experience.
Recovering Abandoned Carts
Many online shoppers add items to their cart. But then, they leave the website without buying. This is called an abandoned cart. It's a big problem for online stores. BigCommerce SMS can help get those sales back.
An SMS app can detect abandoned carts. After a set time (e.g., 1 hour), it sends a friendly reminder text. "Hey [Customer Name], did you forget something in your cart? Click here to complete your order! " You can even offer a small discount to encourage them.
These texts are very effective. They gently nudge customers to finish their purchase. Since texts are read quickly, the reminder is timely. This can recover a good portion of lost sales. So, it directly helps your bottom line.
How BigCommerce SMS Works
BigCommerce SMS uses a few key steps to send messages. It connects your store's events to text messages.
App Installation and Setup
First, you need to choose an SMS app from the BigCommerce App Marketplace. There are many options, like Klaviyo, Omnisend, or other dedicated SMS apps. You install the app. Then, you connect it to your BigCommerce store. This usually involves giving the app permission to access certain store data.
Next, you set up your account with the SMS app provider. This might include choosing a pricing plan. It might include getting a dedicated phone number for your texts. This phone number is what customers will see messages coming from.
Setting Up SMS Workflows
After setup, you define your SMS workflows. These are the rules that tell the app when to send a text.
Order Confirmation: "When a new order is placed, send SMS: 'Your order #{{order_id}} is confirmed!'"
Shipping Update: "When order status changes to 'Shipped', send SMS: 'Your order #{{order_id}} has shipped. Track here: {{tracking_link}}'"
Abandoned Cart: "If a cart is abandoned for 1 hour, send SMS: 'Did you forget something? {{cart_link}}'"
You can also set up marketing messages. "Send SMS: 'Flash Sale! 50% off all shoes! Shop now: {{sale_link}}' to customers who bought shoes before." You choose the trigger. You choose the message.
Personalization and Content
Good SMS apps let you personalize messages. You can use placeholders like {{customer_name}}, {{order_id}}, or {{product_name}}. The app fills these in with real customer data. "Hi [Customer Name], your order is confirmed!" This makes the message feel unique. It shows you know them.
Keep your messages short. Texts have character limits. Be clear and direct. Use emojis if they fit your brand. An emoji like for shipping can be very effective. Make sure your call to action is clear. Tell customers exactly what to do next.
Opt-in and Compliance
It is very important to get customer consent (opt-in) before sending marketing texts. This is a legal rule in many places. Customers must agree to receive texts from you. You can get consent at checkout. They might tick a box. Or, they might text a keyword to your number.
Also, make it easy for customers to opt-out. They should be able to reply "STOP" to unsubscribe. Following these rules keeps your business safe. It also builds trust with your customers.
Image 1: A visual representation of an automated SMS workflow. In the center, a stylized BigCommerce logo. Arrows extend from it to a "Trigger" icon (e.g., shopping cart, truck for delivery). From the trigger, another arrow leads to a smartphone icon with a text message bubble. The text bubble contains personalized text like "Hi [Name], your order is confirmed!" The background is a clean digital pattern, suggesting connectivity and automation.
Benefits of Using BigCommerce SMS for Your Store
BigCommerce SMS offers many advantages for online stores. These benefits can directly help your business grow. Increased Sales and Revenue
SMS can directly boost your sales. Abandoned cart reminders bring back lost orders. Flash sale alerts lead to quick purchases. Personalized offers encourage repeat buys. Texts have very high open rates. Most people read them within minutes. This means your sales messages are seen. This leads to more sales.
Improved Customer Satisfaction
Customers love to be informed. Timely updates about their orders make them happy. Quick answers to their questions make them feel valued. When customers are satisfied, they are more likely to return. They are also more likely to tell others about your great service. Happy customers lead to loyal customers.
Better Communication Efficiency
Automating texts saves your team a lot of time. Instead of manually sending updates, the system does it. This frees up your staff. They can focus on more complex customer issues. They can spend more time on sales calls. This makes your customer service and sales teams much more efficient.
Reduced Support Inquiries
Many customer service calls are about order status. "Where is my package?" "Did my order go through?" Automated SMS updates answer these questions before they are even asked. This significantly reduces the number of support inquiries. It lowers your customer service workload. It saves money on staffing.
Higher Engagement Rates
Text messages have higher engagement rates than emails. People are more likely to open a text. They are more likely to click links in texts. This means your marketing messages are more effective. Your important updates are more likely to be seen and acted upon. This direct engagement builds a stronger connection.
Building Brand Loyalty
Consistent, helpful, and timely communication builds trust. When customers feel connected and well-informed, they feel loyal to your brand. They appreciate the effort you put into their experience. This loyalty leads to repeat purchases. It leads to positive reviews. It helps your brand grow stronger in the market.
Setting Up BigCommerce SMS: A Step-by-Step Guide
Setting up BigCommerce SMS involves a few easy steps. You will need to pick an app and configure it.Step 1: Choose an SMS App
Go to the BigCommerce App Marketplace. Search for "SMS" or "text message." Look at the different apps available. Popular choices include: Klaviyo: Good for email and SMS marketing.
Omnisend: Similar to Klaviyo, offering multiple channels. Dedicated SMS apps: Focus only on text messaging. Read reviews. Check pricing. See what features each app offers. Choose one that fits your budget and needs.
Install and Connect the App
Click "Install" for your chosen app. BigCommerce will guide you through connecting it to your store. You will need to grant the app permission. This lets it read basic store data (like order info and customer contact details). Follow the on-screen instructions. This usually takes just a few clicks.
Step 3: Configure Your SMS Settings Once installed, you will go to the app's dashboard. Here, you will: Set up your sender ID: This is the phone number or name that customers will see. Top up your SMS credits: You usually pay for messages. Buy enough credits. Set up opt-in methods: Decide how customers will agree to receive your texts. (e.g., a checkbox at checkout). Make sure all these basic settings are correct before you send any messages.
SCreate Your SMS Workflows
This is where you define your automated messages. Select triggers: For example, "Order Created," "Order Shipped," "Cart Abandoned." Write your message content: Keep it short and clear. Use personalization tags like {{customer_name}}. Add call-to-actions: Tell customers what to do. (e.g., "Shop now!").
Set delays: For example, send abandoned cart reminders after 1 hour.
Start with essential messages first. Focus on order confirmations and shipping updates. These are crucial for customer satisfaction.
Step 5: Test and Launch
Before sending to real customers, test your SMS workflows. Send test messages to your own phone. Check: Once you are happy, launch your SMS campaigns. Monitor your results. Adjust as needed. This careful testing ensures everything works perfectly.
Image 2: A screenshot mockup of a BigCommerce dashboard integrated with an SMS app interface. The app shows settings for "SMS Workflows," with examples like "Order Confirmation" and "Shipping Updates" highlighted. Text bubbles with emojis are visible in the workflow previews. The overall image suggests ease of integration and management.
Best Practices for BigCommerce SMS
To get the most out of BigCommerce SMS, follow these best practices.
Get Clear Consent
Always get clear opt-in consent from your customers. This is crucial for legal compliance. It also builds trust. Make sure customers know they are agreeing to receive texts from you. Provide an easy way to unsubscribe (e.g., "Reply STOP to opt out").
Keep Messages Short and Valuable
SMS messages have character limits. Make your messages concise. Get straight to the point. Every text should offer value to the customer. This could be an update, an offer, or helpful information. Avoid lengthy or unnecessary text.
Personalize Your Messages
Use customer data to personalize messages. "Hi [Customer Name]," makes a message feel more special. This shows you know your customer. Personalized messages often get better engagement. They build stronger relationships.
Time Your Messages Well
Send messages at appropriate times. Order confirmations should be instant. Abandoned cart reminders can be sent after an hour. Marketing offers should be sent when customers are likely to be awake and receptive. Avoid sending texts late at night or very early in the morning.