Of Customer Service They Receive. Verint Conducted a Study Analyzing the Connection Between Customer Service and Retention. In This Study, They Found That Speed and Convenience in Customer Service Are Factors That Drive Customer Loyalty. Specifically, % of Respondents Linked Their Positive Customer Service Experience to Speed of Handling. This Convenience and Speed Can Be Achieved by Offering Multiple Channels Through Which Customers Can Contact Your Support Team.
Live Chat Through Your nigeria whatsapp number list Website or Product is One Way You Can Provide Real-time Support to Your Customers. Most Crm Companies Have Live Chat Capabilities Available Through External Integrations, While Very Few Offer It Directly Within the Crm. Live Chat Still Requires the Customer or Prospect to First Visit Your Website or Platform and Remain There Throughout the Chat Process. To Supplement the Live Chat Feature, It’s Best to Offer More Text-based Outreach Methods Through Third-party Messengers.
Whatsapp Has Become One of Those Major Communication Platforms With Billion Users in Countries. Several Crm Companies Have Noticed This Trend and Integrated Whatsapp With Crm. Although the Communication Will Need to Be Initiated by the Leader or the Customer, Using This Additional Communication Method Allows for More Versatility. Although My Last Feature, Phone Calling, Has Been Available in Crm Software for a Long Time, Crm Companies Continue to Add New Integrations to Their Systems. If a Direct Integration to Your Phone System is Not Possible, Many Systems Also Allow Custom Integrations to Be Built Through an Api.