What are the benefits of digital boarding in the insurance industry?
Posted: Mon Jan 06, 2025 5:50 am
Digital onboarding in insurance is the process of gathering and verifying the information needed to provide coverage, issue a policy, and ensure customers understand the propositions that are tailored specifically for them.
Customer onboarding is different from sales or marketing activities such as hong kong whatsapp resource lead generation or product promotion. Digital insurance onboarding focuses on the post-sale phase , and is designed to nurture a relationship that gains value over time. During this entirely or largely digitalized process, the customer is enabled to independently select a product and immediately proceed to purchase or subscribe, even without face-to-face interactions.
On the insurance company side, digital onboarding allows to greatly speed up a series of operations : from the collection and verification of the insured's profile to the presentation of information on prices, to the production of documents and reports. The benefits are many. We have tried to summarize them below.
In general, digital onboarding provides three major benefits to companies: it reduces the operating costs of the process; it provides customer care support; it allows for the collection of more accurate information and eliminates any friction. Let's analyze them one by one.
Customer onboarding is different from sales or marketing activities such as hong kong whatsapp resource lead generation or product promotion. Digital insurance onboarding focuses on the post-sale phase , and is designed to nurture a relationship that gains value over time. During this entirely or largely digitalized process, the customer is enabled to independently select a product and immediately proceed to purchase or subscribe, even without face-to-face interactions.
On the insurance company side, digital onboarding allows to greatly speed up a series of operations : from the collection and verification of the insured's profile to the presentation of information on prices, to the production of documents and reports. The benefits are many. We have tried to summarize them below.
In general, digital onboarding provides three major benefits to companies: it reduces the operating costs of the process; it provides customer care support; it allows for the collection of more accurate information and eliminates any friction. Let's analyze them one by one.