The correct way to deal with all guests
Posted: Mon Jan 06, 2025 10:11 am
Dealing with guests correctly in a restaurant, bar or other catering establishment is important. However, it is not always easy, as some guests are more difficult to please than others. But with the right strategy for the most common types of guests, you can qatar phone data ensure that they feel comfortable with you and may even be a little more approachable on their next visit.
Contents
The Dissatisfied
The Undecided
The Impatient
The smartphone junkies
The food bloggers and influencers
The Miserly
The Talkatives
The special request people
The correct way to deal with all guests
Guests are also only human and bring their own quirks with them when they come to your restaurant. Some complain a lot, others are stingy with tips and still others like to tell the service staff their life story.
You will always come across certain types of guests in the restaurant business . Even though they can be demanding, it is best not to take their behavior personally. Instead, learn appropriate strategies to deal with them - we have compiled these for you below. Then your job will be easier and your guests will be happy.
The Dissatisfied
There are always individuals or even groups of guests who find fault with everything. The music is too loud, the food is not warm enough, the service is too slow - these guests often even want to complain to the restaurant management personally. If you meet such guests, it is best to stay calm and give them the feeling that their complaints are being taken seriously. Good complaints management can turn dissatisfied guests into happy guests in the end.
The Undecided
They don't know where they want to sit, what to order, and want to change their order when it's already on the way to the table. The undecided are usually happy to receive recommendations and will gratefully accept them. So feel free to suggest dishes and matching drinks . If you use the DISH POS system , you can even save the best food and drink combinations to ensure that all service staff always have them to hand.
The Impatient
Dealing with impatient guests is part of everyday business in the restaurant industry. They want their coffee to go within two minutes and ask for their order every 30 seconds. The best thing to do is to give them the feeling that something is already happening . If you want to pay and are in a hurry, you can come to the cash register and then pay via QR code . If you are waiting for your coffee, you will be kindly directed to the service station so that you can take a sugar packet.
Contents
The Dissatisfied
The Undecided
The Impatient
The smartphone junkies
The food bloggers and influencers
The Miserly
The Talkatives
The special request people
The correct way to deal with all guests
Guests are also only human and bring their own quirks with them when they come to your restaurant. Some complain a lot, others are stingy with tips and still others like to tell the service staff their life story.
You will always come across certain types of guests in the restaurant business . Even though they can be demanding, it is best not to take their behavior personally. Instead, learn appropriate strategies to deal with them - we have compiled these for you below. Then your job will be easier and your guests will be happy.
The Dissatisfied
There are always individuals or even groups of guests who find fault with everything. The music is too loud, the food is not warm enough, the service is too slow - these guests often even want to complain to the restaurant management personally. If you meet such guests, it is best to stay calm and give them the feeling that their complaints are being taken seriously. Good complaints management can turn dissatisfied guests into happy guests in the end.
The Undecided
They don't know where they want to sit, what to order, and want to change their order when it's already on the way to the table. The undecided are usually happy to receive recommendations and will gratefully accept them. So feel free to suggest dishes and matching drinks . If you use the DISH POS system , you can even save the best food and drink combinations to ensure that all service staff always have them to hand.
The Impatient
Dealing with impatient guests is part of everyday business in the restaurant industry. They want their coffee to go within two minutes and ask for their order every 30 seconds. The best thing to do is to give them the feeling that something is already happening . If you want to pay and are in a hurry, you can come to the cash register and then pay via QR code . If you are waiting for your coffee, you will be kindly directed to the service station so that you can take a sugar packet.