After each sale, keep the receipt or invoice. This will help you prove the authenticity of the transaction if you begin a clarification process.
Deliver on what you promise
If you mention that delivery will take place within a specific number of days, it is vital that you stick to it . Consider your inventory and the shipping methods you will use before committing to a date.
Show real photos and descriptions of your product
An unhappy user will be difficult to handle; always whatsapp data include a clear description of your product's features and show real photos - this combination will avoid many misunderstandings.
Follow up with each customer. Keep them informed before and after purchasing, share the status of the order and resolve all their doubts by showing empathy . If you take too long to answer them, you will show poor customer service and they will prefer your competition.
E-commerce in Mexico has grown rapidly and is a great opportunity for entrepreneurs, but unfortunately, also for scammers.
We know that chargebacks mean loss of money, but by following our advice you will be prepared to face them. Get informed, invest in payment gateways and e-commerce platforms that have local customer service.
Tiendanube is an option for you and you can try the service for free during the first few days. Together we will boost your sales.